Tag Archives: Business leadership

‘MUST HAVES’ FOR BOSSES REVEALS NEED FOR LOCAL STUDY

 

purpose-driven-leadership[1]

REAL Communication Consulting’s Desiray Viney ran a workshop entitled, ‘Must Haves’ for The New Age Executive at Pietermaritzburg Chamber of Business this week.

Attended by managers and directors of business, industry and NGOs, it produced much discussion around the qualities, attributes, skills and actions of an effective manager or leader in this volatile, uncertain and fast-paced world.

Participants were asked to work through a given list of twelve (from leading writers) and to select and rank their own Six ‘Must Haves’ for Executives list. It culminated in this list:

  1. Have the courage and skills needed to lead an organisation in today’s environment – To build the confidence of your people to achieve the impossible: constant improvement, growth against a backdrop of extraordinary challenges and growing stakeholder expectations.
  2. Know that all people in your organisation are important – make the effort to be in their presence. Don’t be too far removed from those who matter most – within boundaries. People at the “bottom” are more informed and empowered than ever. Respect them. While they need your wisdom and direction, you should draw on their input in your decision-making.
  3. Ask the difficult questions and have the tough conversations on all levels of the organisation. Know the facts crucial to making wise decisions, and make a conscious decision that knowing the truth, being respected and doing what is right is most important, more so than being liked or avoiding conflict.
  4. Communicate purposefully! Don’t allow an information vacuum. Give feedback. Muzzle your voice, listen to what others think, and schedule face-to-face interactions.
  5. Know that values drive people’s behaviour, strive to create a values driven organisation. Remain true to your own values, which should match those of your organisation. Enable people to strive for excellence, and celebrate when they achieve. Have fun too.
  6. Have a Plan, acknowledging the speed of socio-political and economic change and how these interact and impact your business. The rate of change is very fast and it’s becoming more difficult to predict these forces in society, but you still need to strive to understand them.

Taki Anastasis, Sunshine Bakery’s chief executive, distinguished between the leader and the manager roles and explained how sometimes there’s a gap in their understanding of certain issues and how they communicate their understanding of values and instructions etc.

Kai Steinfeld, MD of Pfisterer, maintained that “In a global production-based company, having a vision and planning is essential.”Innovative leadership

This workshop raised a number of issues in Business. Clearly, every business is unique and requires leadership appropriate to its operational environment. It also highlighted the need for more research on how local company bosses communicate and implement their vision, values and strategies. Information collected would provide the appropriate data and findings to advance leadership in South Africa.

 

 

Let’s have Conversations about your Business

Conversations create trust and goodwill

Conversations create trust and goodwill

 

Let’s have the Conversations about your Business Strategy

Although I call myself a ‘communication’ coach and consultant, I firmly believe that it is the conversations I have with executives that start the whole process of understanding your business, its needs and goals and end in your strategic plan and actions.

I have packaged the crucial conversations I have with you as The 10 Conversations. They are called conversations because they are more informal. We share information as equals, feeling more at ease through this 2-way engagement. We ask questions, we listen intently, we reflect, we clarify, we brainstorm, we understand, we plan and we do together, collaboratively.

Based on my experience and knowledge of experiential and peer learning, among other things, I use the LEAD process [Learn, Envision, Act, Deliver] in my conversations. Hence we move from the Learn Phase through to the Delivery Phase.

We start the process with Conversation 1 entitled, “Begin the Journey to the source”.  We explore your company’s – and your own – purpose, its goals and preferred outcomes. We ask the ‘why’ questions of what you do. Learning about you and your company, allows us to start the move away from uncertainty to seeing possibilities and choices.

As we move through The 10 Conversations, we explore how you want your company to be seen (envision), what your stakeholders’ perceptions are, find alignment between the two, and plan your messages, your behaviour and actions (act) towards implementation and delivery phase, and then to evaluating and monitoring your communication.

This outward/inward looking approach aims for higher performance, better stakeholder relations, a good image and a solid reputation. It also ensures that you are aware of the importance of strategising for a more authentic, sustainable and profitable company for the long-term.

I want to “conversate” with you.

Conversations lead to business results
Conversations lead to business results

 

Take a look at what Cellene Hoogenkamp, an executive coach, has to say about the value of conversations and ‘conversating’!

https://www.linkedin.com/today/post/article/20140705175344-29331113-if-i-can-communicate-why-can-t-i-conversate

Building Relationships is the core of business

Over the years business has learnt that reputational capital is not gained only through product quality and sales, but also through the way we do business and the impression we make on our key stakeholders through our actions externally, in society, and in the the way we deal with our employees. Therefore it is necessary to develop the knowledge and skills to maintain and manage these ‘target public’ relations to create a positive brand image that leads to loyalty to us when the going gets tough.

For a business or organisation to be consistent, clear and in its stakeholder communication and action, all employees and management have to uphold the same values and mission and develop common messages or stories based on this vision, and be specific to each of their stakeholders. Each target public, including staff, must feel they have a stake in the success of a company they’re involved with.

And that is where a workshop course in public or stakeholder relations can be extremely useful – not only for management, but for shop-floor people too. Learning more about how corporates communicate is crucial in getting all employees aware of the influence of their communication and actions on specific publics.

Using an experiential learning method within a workshop format, participants at these workshops are exposed to the ‘theory’ of public relations while engaging with theory by applying it to their specific work scenarios. This enables them to return to the workplace with new ideas and perspectives to contribute to the corporate communication function.

REAL Communication Consulting is facilitating its first series of workshops entitled, An Introduction to Public Relations, in May/June. It is aimed at small business owners and staff, NGOs, public service providers and individuals who want to improve their relationship building through communication. Each workshop will run on a Tuesday morning from 8.30 to 12.30 over four weeks from May 21 to June 11. The venue is The Barn at Kwanyoni in Hilton. Being in a beautiful environment away from the office stimulates interaction with people from other companies and encourages out-of-box thinking. Participants can then return to work with positive and constructive contributions to the company’s operations.

A Workshop schedule and the cost will be posted on the website too.
Anyone interested can contact the facilitator, Desiray.